THE HERITAGE CUSTOMER EXPERIENCE

What is the Heritage Customer Experience?

We know our customers have choices. Each time you come to Heritage Equipment Company, you have selected us instead of a competing dealership. To make sure you continue to choose Heritage, our team is committed to exceeding your expectations.

Our customers are the focus of all that we do, and so we strive to deliver flawless customer service in all three of our departments—sales, service, and parts.

When you choose Heritage, you can expect:

• To be greeted as soon as you enter. We’ll assist you promptly, and you will find a friendly, helpful atmosphere.
• To get the same outstanding customer service whether your purchase is large or small. If you’re interested in one lawn mower or a fleet of tractors, you are equally important to us. Responsiveness, helpfulness, and follow-through are provided to all Heritage customers.
• To find that the value we provide is as important as the price of our equipment. When you buy from Heritage, you are buying more than a piece of equipment. A product purchased at Heritage is the beginning of a parts-and-service relationship for the life of the product—and it carries over to your next purchase. No price tag can be put on the support you receive from the Heritage team.
• To have the benefit of our extensive product knowledge and training. Collectively in the last three years, the Heritage team has logged more than 750 hours of training. That knowledge base allows us to fix problems faster and get you back to work more quickly. It also means we can effectively determine the right machine for you to increase your productivity.
• To receive a fast resolution on equipment failures. We know that time is money, so our service technicians are the best-trained in the territory. We are prepared to complete repairs in the service shop efficiently, and our mobile service fleet is well-equipped to handle in-field repairs. When this dedication is combined with our extensive training, Heritage service is simply incomparable.